Terms of service

Version 1, effective September 5, 2026. Provided by Forest Penland trading as Fox Hill AI, Warwick, New York, United States. Questions: hello@foxhill.ai.

1. What you are buying

A monthly subscription that includes: a custom website designed and built for your business; hosting, monitoring and maintenance; a content copilot for everyday word changes and Journal posts; one new build per month (a feature, a page, a campaign landing page, or the redesign of a section) — two per month on the Partner plan; set-up and wiring of payments, customer records and scheduling on third-party tools in accounts you own; email sender configuration on your domain; and a monthly note on what changed. Everything on the pricing section at the time you subscribe is part of the deal.

2. How work happens

• We start with a discovery call and an intake. The first build begins after that call and after we agree its scope in writing (email is fine).
• Drafts are produced with AI tools and reviewed, refined and finished by a professional engineer. You approve every build before it goes live. The content copilot publishes only on your explicit instruction and keeps a version history.
• A monthly build is one net-new item of the kinds listed above. Unused builds do not roll over. Requests beyond the plan are quoted separately.
• Turnaround is a service commitment, not a guarantee: we aim to have a reviewed draft of the first site within the first month and monthly builds within the month they are requested, and we tell you promptly when something will take longer.

3. Ownership

• Your domain is registered in your name. Your content, images, customer data, and the accounts for payments (Stripe), customer records and scheduling belong to you from day one.
• The code written specifically for your site is assigned to you once it is paid for. Shared platform code and design systems we reuse across clients are licensed to you perpetually, non-exclusively and royalty-free for your site.
• The agent systems, prompts, tooling and processes we use to build and operate sites remain ours.
• If you leave, we transfer everything above to you or your new provider within 30 days of your notice, at no fee, and include up to two hours of hand-over help.

4. Price, billing and cancellation

• All plans: 3-month minimum, then month to month. Cancel by email with 30 days' notice, no exit fee. Everything transfers when you go. Custom agent engagements beyond Partner: let's talk.
• Prices shown on the site are introductory and may change; a change never applies to a subscription already in force, and Founding-plan clients keep their rate for as long as they remain subscribed.
• Subscriptions are billed monthly in advance by card through Stripe. If a payment fails we will let you know and retry; if it remains unpaid for 14 days we may pause work and, after 30 days, suspend hosting after warning you.
• To cancel after the minimum term, email hello@foxhill.ai with 30 days' notice. There is no exit fee. We do not offer refunds for a month already started.

5. What we do not promise

• No search rankings, traffic, leads or revenue outcomes. We build to published technical standards and report what we measure.
• Third-party services (AWS, Stripe, your CRM, your scheduling tool, email providers) have their own terms and availability. We choose them carefully and design for their failure, but we do not control them.
• Do not send us, or ask us to store, health information about anyone. Our services are not designed for it.

6. Your responsibilities

• You have the right to use the text, images, marks and data you give us, and your business is lawful.
• You respond to approval requests in reasonable time; a build waiting on your approval is still a build delivered.
• You keep control of your own accounts and credentials; when you give us access, we use it only for the work and you can revoke it at any time.

7. Liability

To the fullest extent permitted by law, our total liability for anything arising from the subscription is limited to the fees you paid us in the three months before the claim, and neither of us is liable to the other for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law.

8. General

These terms are governed by the laws of the State of New York. If a term is unenforceable, the rest stand. We may update these terms; the version that applies to you is the one in force when your then-current monthly term began, and we will tell you by email about material changes.